Frequently Asked Questions
What is urogynaecology?
The field of Urogynecology (a subspecialty within Obstetrics and Gynecology) is dedicated to the treatment of women with pelvic floor disorders such as urinary or fecal incontinence and prolapse (bulging) of the vagina, bladder and/or the uterus. After completing residency in Obstetrics and Gynecology, Urogynecologists undergo fellowship training where they spend several years focusing only on these disorders.
What are your business hours?
Our offices are open 8:30am to 5:00pm, Monday to Friday (except holidays).
Appointments can be made by calling our (09) 486 0182 during office hours.
Are my medical records kept private and confidential?
Your medical file is handled with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements as a condition of employment regarding your medical records.
Ordinarily we will not release the contents of your medical file without your consent.
Conditions and Procedures
Will the procedure or surgery hurt?
During a procedure, anaesthesia ensures that you're comfortable and feel no pain. If general anaesthesia is used, you'll even sleep through the entire operation. After surgery any pain of discomfort you may experience can usually be controlled through medication and will usually subside in a matter of days.
How soon can I return to work?
Again, this differs widely on the procedure that has been performed, your doctor will advice you on how soon you can return to work.
Do I have to stay in the hospital overnight?
The majority of procedures do not require hospitalisation. Some surgeries may be require an overnight stay, and are performed in the operating rooms at one of the local hospitals where you will stay overnight.
What is the Recovery from Surgery Like? Will I be able to tolerate the pain post-operatively?
Each patient will tolerate pain post-operatively in a different way, and we consider this. While some patients may describe the pain as an ache, others experience greater discomfort. Appropriate pain medications are prescribed for the post-operative patients, and these help minimize discomfort. Most facial cosmetic operations have minimal discomfort post-operatively.
When can I resume regular exercise?
The time a patient resumes regular exercises varies based on the operation performed. All patients are encouraged to start a slow walking routine on the second postoperative day.
Regular aerobic and more vigorous activities are not allowed during the first 2 weeks in order to decrease the risks of bleeding, swelling, and bruising. Weight lifting and contact sports are allowed at 1 month in most cases.
Fees and Insurance
What are your acceptable means of payment?
Fees will be reviewed with you at the consultation visit. Payment during the consultation is appreciated. Payment is required prior to your scheduled date of surgery.
Bank checks, personal checks, cash or credit cards (MasterCard, VISA) are acceptable means of payment. We do not accept American express cards.
Do I need to have private health insurance?
There is no doubt that the public health system in New Zealand provides excellent acute (emergency) care. Sadly though this high level of care does not flow through to procedures that are considered to be elective (non critical) such as those listed below.
Private Health insurance allows you and your family to access the right health services at the right time. You have control of your health care and can choose the provider, facility and timing of your treatment. With the security and protection of private health insurance, you have access to an extensive range of private hospitals and can rest assured that your health is in good hands.
Will my insurance cover all your treatments?
It is also important to make sure you know whether or not the health insurance policy you may be considering covers 100% of any treatment you may need. Some policies operate on schedules where the company has a pre-determined maximum figure that it will pay for a procedure. Where this figure is not adequate to cover the full cost of the procedure you will be left to cover the short fall.
Which hospital will I have to go to?
You will need find out if the insurance company has preferred provider agreements so you are aware of which hospitals you may have to go to.